FAQ
Welcome, we hope some of these answers to our most frequently ask questions help with understanding both our business and our jewellery.
Q. I love this pendant but I would like to change the gemstone?A. Contact us via messenger email or phone and we will give you a quote on the gemstone of your choice.
We can provide a large selection on gemstones and grades other than the ones listed on the product page.
Q. Your prices seem to good to be true?
A. Our jewellery is very affordable as we do not need to add the standard mark up to cover rent and insurance, as our jewellery is made to order our costs are minimised allowing us to pass on the savings to you.
Q. Why do you use 9ct Gold?
A. Our jewellery is prominently produced by Australian manufacturers and 9ct gold is a standard option in Australia, We do provide 18ct but at this point 10ct and 14ct are not offered on our earring and pendants.
Q. Can I have my pendant made in silver?
A. No we do not sell Stirling silver jewellery. All of our jewellery is cast in solid gold, on some designs Rhodium plating is used to enhance the effect of the piece of jewellery. All of our jewellery is hall marked and made from solid 9ct or 18ct Gold we do not sell hollow or gold filled jewellery.
Q why do you add GST on at the check out and not include it in the product price?
A. As we export our jewellery world wide GST is kept as a separate line item, and not included in the original price. Our prices are very good even with the GST added for our local customers.
Q. How long will it take for my jewellery to arrive.
A. As we make to order to give you the best price we can, please allow 2 to 3 week for manufacturing and 3 days for postage for Australian customers.
Over seas customers allow 7 day for postage.
Christmas orders will take longer due to high demand and a cut off date for Christmas deliveries will be published on the home page of our website and face book page.
Q. Why do you charge for shipping
A. Jewellery over $300 is free postage, our Jewellery is shipped registered mail and insured. Postage is never free it is always factored in the price somewhere we believe that giving you a true break down of our pricing structure is inline with our policies.